Complain on Nedbank staff

On Wednesday 27th August 2025, we submitted FICA documents at a Nedbank branch located cnr Pretorious and Paul Kruger. We were assisted by Rosemary. This was after at least 4 different trips to the branch before Rosemary finally indicating that our information was in order and that she opened our account and we were able to withdraw transport funds from the account the same day. From September till to date, when we depositted funds into the account there was no issues.

Now in December 2025, when we went to a different branch to get a template for distribution of funds, we were informed that we wont be able to get funds and they adviced us to return to the consultant that helped us, Rosemary, because she allegedly changed our account status to inactive.

We lodged a complain on Friday 5th December 2025 and received a complaint number, ***, handled by Mr Donald Komo the following day, Saturday 6th December.

Mr Komo sent an acknoledgement of receipt email and confirmed that he is looking into the matter and will update us accorrdingly.

On Wednesday 10th December, we sent an email to Mr Komo because we had not yet received feedback from him on the matter.

On Thursday 11th Dec2025, we called Mr Komo several times to get update. He promised to get back to us by 14:00 but he never did. Until we called at 15:00 we were told he was in a meeting. At 16:05, when we made another follow-up, we were informed that he has knocked off for the day.

All we are asking for is help to get our funds. We also ask that the employees that dont respect customers must be called to order. Rosemary, must be taken for customer care, customer etiquetty courses. Mostly, the course on doing her job with excellency. We felt that she sabotaged our account and that is not acceptable.

I'm so disappointed by the Nedbank staff and how they handled the matter.