Complain

We had an issue with our Geyser as it was leaking. We paid R500 for access, and the insurance company sent plumbers to check. Though it was disconnected, the geyser was replaced. They still haven't received the electrician they were meant to send on Monday. To follow up, I contacted today to see if they would send someone to replace the ceiling because the geyser leak had ruined it. I was requested to submit a new ceiling claim, and another R500 access is required. How can I file a second claim for a geyser leak that requires payment for further access?

I took over this insurance after I lost my dad last year. No policy documents were ever received as I struggled to even trace it. The only thing that I had was a reference from his phone. Nedbank insurance is a ****, I will look for the better insurance as my mom is a pensioner and can’t afford to pay it.