Complain

My mum and another club member attempted to withdraw money from Marble Hall Nedbank today for a funeral but were informed that they couldn't because they needed three signatures. My mother told Mrs. Tswenyana, the branch manager, about it, and she also declined to complete the transaction.

And they had to return home empty-handed. Additionally, I tried contacting them, but nothing changed. We even asked the manager to look into past transactions' withdrawal patterns to see if they had previously allowed the two signatories to withdraw.

As per your clauses it says "There is no limit to how many members can save together, as long as there are a minimum of three signing members, two of whom must be present during any transaction".

Because this is a bad service and you expect someone to travel back home and come back again without your staff following their regulations or conditions, kindly advise on the aforementioned statement before it results in the account being closed out and their individual accounts being closed out from your bank.