Complain about Nedbank in Meyerton

Bond paid into the wrong account twice due to consultants error, not double checking the correct account details. I keep getting call from nedbank homeloans that my bond is in arrears because they never received the 02 payments which were made to the incorrect account number.<br> <br> I spoke to the Meyerton branch manager who then told me that we gave the incorrect details to the consultant and to my surprise because we didn't even the account details the money went in to. In other words her consultant is right, and because there was more than one account, she should have double checked with whoever deposited the money and she could have picked up that the other account was not active.<br> <br> We used to pay the account at the Vereeniging branch all along and we never experienced such problem, so now that we using the Meyerton branch, why is this happening.<br> <br> I need the branch to sort this out as soon as soon as possible including the arrears amount accumulated.<br> <br> I find this so unprofessional and it has caused so much inconvenience. Not a happy customer at all.<br>