Complain

Last week on Wednesday I received a mobimoney, when I withdraw the money on atm at Allen's Nek and went back before I took it. I called Nedbank and logged a call then I was told to wait for 3 days excluding weekend and they give me a reference number. On Monday morning received an sms that says I will receive the in 2 days that didn't happened. Then I called Nedbank again to find out what's happening, they give me another reference and they told me that they are busy investigating the matter. I told them I need that money because am busy with the preparation for a funeral at home. I even explained to their line manager and she asked for banking details of the person who send the money, she then promise to call me within 10 minutes. She didn't call me and had to her back and explain this is a matter of urgency.