complain

hie past 3days I went to your branch flora centre 928 to inquire about my gold cheque card bcoz it was refusing to withdraw money, so they told me to replace the card it might be chip reader problem so now I see my statement I'm being debited that card why ???? and on my statement its written lost card fee which card is lost whilst I showed the consultant card and all those staff saved me today doesn't have any knowledge about their job please return my money soon as possible in the morning i went to your branch in Johannesburg fox street the guy i met there doesn't gave me a new card later on in any hr got any sms to come collect my card at flora centre branch 928 so now u still gonna debt me another R130 I'm absolutely ****ed off about your service