Company over technical

They have this Emali feature and Mobile Money.

Would you explain why does your E-mali have to go into a Mobile Money App and not as it always use to as normal go as a voucher. Then the weekends the app is always off so you can never generate the voucher to retrieve your money. This is another of the reasons I moved away from Nedbank, you try to get to technical and then don't have the support to ensure that it works properly.