Communication is not key at Nedbank

The Level on Incompitence at need bank it is amazing, you are doing a great job in *****ing you client's up. Firtsly you have reviewed the process with Risk, Compliance and Nedbank Insurance and decided to change your rules for 2 signaotries to 3 signaotries on stockvel account, and you never notified your clients, when we enquire you advise that you notified the branches, wow....so you care about your internal stakeholders and not us external one? Then this month you decide to debit higher premiums, no comunication again and when we call and equire, you tell us that it's a system issue and you working on it. No sms.... no email......nothing..... Zero communication. I guess the guy called communication in you instistute passed on and replacement for him....