Common sense ….. not so common after all

Come on Nedbank, you can do so much better.

You sent SMS’s and Emails saying I need to FICA. So I went to your branch, did the FICA, and now you send me emails saying my account will be restricted because I still need to FICA.

Then I call your branch, your IVR asks me to capture my ID number, and then when I eventually get through to your assistant they ask for…. Wait for it…..ID number .

And get this, when I share that frustration with your agent, he cuts the call!!!

Can someone who cares and really wants to help maybe call me please?