Comfort Guga

In 2020 I had a balance of 40 thousands in a car financed by Nedbank MFC, which I defaulted in paying, on the last quarter of the year I started paying and in December I settled the outstanding amount, but I am still waiting for them to send something over to credit bureaus, when I call about the listing they say they have not received anything, need them to write to the credit bureaus so that I can have my profile updated.