sS
sonet S

1 reviews | Active since Nov 2014

22 Dec 2016, 10:50

COLLECTION OF CARD NEDBANK EASTGATE

<p>Went to Collect my replacement card. Was given number C005 on 22/12/2016... time 09:11.. sat and waited till 9:41 without calling out my card number. Everytime the time on the board increased with another few minutes. After a while a girl called me to the teller and she helped me. While I stood there waiting for my card, still my number was not called. I had to wait another 9 minutes, as the system was hanging. I really think this is ridiculous and takes up a lot of time, as I had to rush back to my work.</p> <p>Many thanks </p> <p>Sonet Snyman</p>

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Replies (1)
Nedbank
Nedbank's reply22 Dec 2016, 12:35
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team