Collection of bank card at Nedbank branch

Trying to collect a bank card from a branch is almost impossible to do, having to wait in queues for 2-3 hours is unacceptable. The branch doesn't even have an option to place in the collection locker outside the bank. You have to go into the branch. This during the COVID Pandemic!!!

I then called the toll free line to have the card delivered directly to me at a fee and was told to pay for the destruction of the card at the branch, and also the delivery fee of R305. I cannot understand why this is such an issue. Simply fetch the card from the branch with their courier and re-direct it to me. After 30 minutes they cut the call. Absolutely amazing how they look after their clients.

I find this absolutely disgusting to say the least. They won't call back, even though they have all my details.

There is no alternative but to physically take the risk to go sit in the queue for 2 plus hours to obtain a card.

They probably won't even reply to this issue either.