Collect card

I went to Nedbank Chrs Hani Crossing mall to collect my credit card on saterday 07.08.15, i was number E060, i was offfered the card over the telephone, it was my first time going to a Nedbank branch, but i was so dissapointed by the service given by one of the consultants Phumza Hadebe, she first wanted a proof of res and ID, which i gave her, she said the proof of res i had was not enough cause it has 0 balance, she told me to go to my bank to get 3 months statements which i got charged, she ignore the fact that i have submitted the documents before my application was approved, i told her I'm not happy with the service as a first time customer, i told her im pregnant and has been to the bank for 1 and half hours and have to go to my bank and que for statement again. no apology, nothing...I'm really disappointed. no withdrawal limit set, no sms notification activated, she just gave me the card. i told her im going to complain and she said go and and complain, is this the kind of service Nedbank offer their clients.