Clueless or unhelpful agents

I called you call centre today with regards to my investment. First - I dialed ***which was provided to me by your Eastgate Mall branch in Johannesburg and they said it's for Nedgroup Life. I spoke to 3 of your agents and I told them I have an education policy and I don't remember the name. I was transferred from one person to the next with no one telling me that I was supposed to dial ***for Nedgroup Life. <br> <br> Very inefficient for people who are supposed to know what's going on and try their best to help a client - or is it not what your call centre is for? Only when I spoke a fourth person did I get told that I dialed the wrong number and then she put me through.