Clueless Nedbank Employees

I called Nedbank to resolve a matter regarding my personal loan account. They said the loan was handed over to legal department, which I was then transferred to. After taking my details, the legal department confirmed that the account was not with them, it is with the personal loans department. Same thing here, the personal loans department cannot find my account. They then transferred me to the collections department since my initial query is about my installment arrangement. That department, too, couldn't help me and wanted to transfer me back to the legal department. This "game" of being sent from pillar to post has happened before and they sent me to the branch. The branch couldn't help and asked that I call. If indeed my account cannot be found anywhere, I fail to understand why there are debit orders of a ghost account.

I am really really unhappy with Nedbank's service. Since it seems like they hire clueless people, I need someone who knows their story to call me, ***.