Clueless bank

I cannot begin to describe how angry and dissatisfied I am with Nedbank.

A little more than a week ago I app**** for a Gold credit card online. The entire application process and supplying the requested documents was a pleasurable one, however since then it has became a disaster. Today is Saturday the 19th of December. I went to the Cradlestone branch to collect my card and I was there at 7:45am (as were four other customers) as the information online indicated the branch opened at 8 am. What we found was that the branch only opens at 8:30am. I have subsequently processed a Google correction on your behalf to correctly indicate your Saturday branch hours seen as your management is too lazy to go to the admin of doing so! Pathetic! At 8:30am I was given a letter to sign indicating that I have collected my card (which I signed) I was also given the pricing structure indicating the type of credit card as well as the respective bank fees. These monthly bank fees were 23% higher than those indicated on my online application. I was informed that the branch cannot correct the pricing agreement and because I refuse to sign the incorrect price agreement the card had to be destroyed. Needless to say I left the branch with no credit card, no timeline/details as to how the fees are going to be corrected. I was left disgusted and completely speechless as to how a financial institution such as Nedbank could be so pathetically clueless.

Regards,