Clueless And Incompetemt Employees!

I have been going back and forth at branches with my father who is now very old trying to get a letter for a cancellation for a cession on a home loan which has to be closed because the loan is paid up and the policy has matured! The consultants are clueless! The teamlead is reluctant to do anything and she does anything to shift the blame, although I submitted to them documents from Old Mutual specifically stating what is required from Nedbank in order to have this matter processed and closed. The ****** Nedbank employees just seem to be *********** and purely helpless! I am fuming ****ed right now because we spent 3 days in a house full of water due to rain because the money is supposed to pay for the roofing of the house as it was being renovated! They've been saying "come after 7 days". It's been over 5 ****** months! Just for a damn letter! What the hell is wrong with you people???!!!