1 reviews | Active since Jan 2017
Closing your small business account while your cheque account is active, No call to you required. Be warned.
<p>I have a cheque account with Nedbank where my salary is paid in to all of my debit orders are paid from every month. I opened a small business account with Nedbank last year and I had some trouble connecting to my internet profile and it was never linked to my current internet profile. Over the holidays I recieved a few sms messages from Nedbank indicating that my account was in need of attention. I returned to deposit a cheque in to my business account in January and BOOM my account has been closed. NOT EVEN A PHONE CALL from Nedbank first. BE WARNED this could happen to you.</p> <p> </p> <p>Oh yes I called their customer care line 2 days ago and was promised that a local resolution agent would get back to me in 24 hours. Wel maybe Nedbank cant count but is 48 HOURS later... and in true Nedbank style no call back... I wonder if they will just close my cheque account next...</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
After calling the Nedbank customer care center today to chase them up on my complaint they finally called me back. I spoke to a soutions adviser named Karima. She informed me that the account had no activity for 6 months and was considered dormant and closed. They sent me multiple sms messages which I never read does anyone read sms spam anymore? Oh and they sent a letter to me in the mail... yes mail not email... good old snail mail. I never recieved the mail as I moved residence . Karima informed me that it was my duty to keep my details up to date with the bank... sorry I must have forgotten because I'm not a very busy person. When I asked her why I never recieved a phone call I got some story about channels of communication balh blah excuse. I then asked why if I am a good cutomer with an active personal cheque account that I didnt deserve a call... I got no solid answer. Nedbanks policy is to close your business account without even a simple phone call as Karima clearly explained to me.
I bet if I owed Nedbank money they would call me, constantly lol lol lol. I then asked Karima why my business acocount was never linked to my personal account to which she responded that I didnt need my accounts linked to eft a payment to my business account. Nice and cheeky but no explanation as to why it was not linked. FNB has this setup for me and did from day one.
Karima told me that my account was now closed and nothing coud be done, cheers have a nice day. So this is a warning to anyone with a business account with Nedbank.
- Be prepared to be treated like a stranger. When did banks forget about the customers? Must be all that loot they ***** from our transaction charges and fees. So many procedures so little service.
- Dont expect a simple phone call unless you owe them money. Something to do with their communication channels or some BS.
- Prepare for no solutions or customer service from Nedbank. Just a wave bye and thanks for your money.
I will be closing my cheque account with Nedbank and informing my firends and
colleagues to do the same.
Thank you Nedbank. You suck!
After calling the Nedbank customer care center today to chase them up on my complaint they finally called me back. I spoke to a soutions adviser named Karima. She informed me that the account had no activity for 6 months and was considered dormant and closed. They sent me multiple sms messages which I never read does anyone read sms spam anymore? Oh and they sent a letter to me in the mail... yes mail not email... good old snail mail. I never recieved the mail as I moved residence . Karima informed me that it was my duty to keep my details up to date with the bank... sorry I must have forgotten because I'm not a very busy person. When I asked her why I never recieved a phone call I got some story about channels of communication balh blah excuse. I then asked why if I am a good cutomer with an active personal cheque account that I didnt deserve a call... I got no solid answer. Nedbanks policy is to close your business account without even a simple phone call as Karima clearly explained to me.
I bet if I owed Nedbank money they would call me, constantly lol lol lol. I then asked Karima why my business acocount was never linked to my personal account to which she responded that I didnt need my accounts linked to eft a payment to my business account. Nice and cheeky but no explanation as to why it was not linked. FNB has this setup for me and did from day one.
Karima told me that my account was now closed and nothing coud be done, cheers have a nice day. So this is a warning to anyone with a business account with Nedbank.
- Be prepared to be treated like a stranger. When did banks forget about the customers? Must be all that loot they ***** from our transaction charges and fees. So many procedures so little service.
- Dont expect a simple phone call unless you owe them money. Something to do with their communication channels or some BS.
- Prepare for no solutions or customer service from Nedbank. Just a wave bye and thanks for your money.
I will be closing my cheque account with Nedbank and informing my firends and
colleagues to do the same.
Thank you Nedbank. You suck!