PH
Petro H

1 reviews | Active since Apr 2015

31 Aug 2015, 13:09

CLOSING OF CREDIT CARD

I closed my credit card in January 2015 , i paid three different settlement amounts which i got on the 19th then the 20th was told there is still another amount outstanding that's why i havent received a settlement letter as yet, so on the 21st again queried on the settlement letter and was told there is another amount outstanding, now 8 months later, i receive an sms saying that there is still an amount outstanding, i have not heard anything in the last 8 months i thought this was dealt with. i spoke to zanele last week who said she will send me a statement still haven't received anything called today and spoke to CIndy, i have now paid the amount which has gone up since last week , please can i get confirmation that my card is now closed and that i will not get any other unexpected amounts that needs to be paid. Petro.

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Replies (1)
Nedbank
Nedbank's reply31 Aug 2015, 13:58
Official
Hello petroah,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team