NT
Nomvula T

1 reviews | Active since Jul 2014

04 Aug 2016, 07:44

Closing of an account

<p>On the 27 July 2016 I went to the edenvale branch to try to close my account waited for over an hour for a decision to be made then was told by Boreness that I must go back to where I opened my account. I wasn't happy but left , when I got to the Eastgate beach on the 2 August Charlotte wanted to do the same process that Boreness from edenvale did .I told her r</p> <p>That there was no need for that coz investigation were done but because my lunch hour was gone already left my details to be phoned back .Even today I'm still waiting for Charlotte to call me.</p>

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Replies (1)
Nedbank
Nedbank's reply04 Aug 2016, 08:34
Official

Dear Nomvula,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team