CLOSING MY ACCOUNT WITHOUT MY AUTHORISATION

ON WEDNESDAY, 31 JAN I WENT TO CLICKS, AFTER DOING MY MONTHLY SHOPPING I WAS INFORMED THAT MY CARDS WERE DCLINED AT THE PAYPOINT. I THEN WENT TO THE ATM IN WHICH THE MACHINE RETAINED MY CARD. I CONTACTED NEDBANK CALL CENTRE IT WAS 16;30 IN WHICH THEY INFORMED ME THAT AT APPROXIMATELY 15;50 I CALLED IN TO CLOSE AND CANCELL MY ACCOUNTS. I DID NOT CALL NEDBANK AT ALL AS I WAS ON TH ROAD WHEN THIS OCCURED. THE CONSULTANT THEN TOLD ME THAT THERE IS NOTHING THEY CAN DO AS IT IS AFTER HOURS AND THE STAFF ARE GOING HOME, I THEN WAITED AND STRUGGLED TO PROVIDE FOOD FOR MY FAMILY THAT NIGHT - I AM THE SOLE BREAD WINNER IN MY HOME, I ALSO COULD NOT GET TO WORK AND LOST OUT ON A DAYS PAY. ...ACTUALLY TWO DAYS PAY AS THE FRIDAY WHEN I WENT INTO THE BRANCH I WAS TOLD THAT I AM BLOCKED COMPLETELY AND ALL MY ACCOUNTS INCLUDING MY INTERNET BANKING IS CLOSED. THIS ****ED ME OFF. I HAVE BEEN WITH STANDARDBANK FOR 11 YEARS AND NEVER HAVE I EXPERIENCED SUCH DISGUSTING SERVICE. NEDBANK OWS ME MY PAY FOR TWO DAYS LOST ON WORK AND NOT BEING ABLE TO ACCESS MY FUNDS. I AM A PLATINUM CARD HOLDER AND THIS IS NOT THE WAY YOU TREAT YOUR CUSTOMERS. MY ACCOUNT WAS APPARENTLY SITTING AT THE FORENSIC INVESTIGATOR THELMA KASI WHO STILL CANNOT GIVE ME A RELEVANT VALID EXPLANATION. I AM CURRENTLY USING MY 9 YEARS OLD'S SAVINGS AS I DO NOT HAVE ANY ACCESS TO MY FUNDS. I AM BEYOND LIVID, YOU BREACHED AGREEMENT AND WITHOUT MY AUTHPRISATION THOUGHT IT WAS OK TO CANCELL MY CONTRACT!! EVER MONTH YOU DAMN WELL TAKE R190 BANK FEES FOR ME TO HAVE AN ACCOUNT WITH YOU THAT YOU BLOCKED. I WANT MY DAYS WORK MONEY REIMBURSED WITH IMMEDIATE EFFECT AND ALL THE FEES REVERSED. I WANT THIS **** SORTED, I ALSO WANT THE RECORDING WHEREBY THE " SO CALLED ME" CALLED IN TO CANCEL AND CLOSE MY ACCOUNTS WITH THE CONSULTANT BULELWA.

I AM NOT A FOOL AND KNOW THIS IS AN INSIDE JOB.