closed credit card account on the app

I transferred money into a wrong credit card account on Sunday the 08th of September 2025 which previously was told it was removed from my Nedbank profile now i have been calling Nedbank to reverse the money. Monday was told that it would take 24hrs to return back into the correct account. i called again on Tuesday and was told that the closed account will be removed from my bank app and the money reversed, till to date nothing was done, i really find it hard to believe that it can take this long for the money to be sorted out so i can close off my credit account. i am honestly going to move all my accounts elsewhere due to bad service. i need this matter investigated and the money reflected into the correct account.