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shandin.t shandin.t

1 reviews | Active since Aug 2016

13 Aug 2016, 19:06

closed all accounts and 6 months later owe R600 odd in bank charges

<p>closed all accounts and 6 months later owe R600 odd in bank charges.</p> <p> </p> <p>About 6 months ago i closed all my accounts with Nedbank and moved to another bank, i handed in my cards which they cut up. About a week ago i get an sms from Nedbank saying my credit card is in arrears please make a payment.</p> <p>I didnt do anything because i know i dont have an account with them anymore, yesterday i recieve another sms, that i must pay R100 to avoid legal action......</p> <p>I then go to a nedbank branch today to find out what is going on and i find out that my credit card is still open and i now owe them over 600 rand in service fees??? i dont even have a card...</p> <p>how can i pay 600 rand for a service you never provided?</p>

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Replies (2)
Nedbank
Nedbank's reply14 Aug 2016, 17:34
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

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shandin.t shandin.t's update15 Aug 2016, 11:57
Reviewer Update

Thank you to Merilynn Peters for sorting this issue out in a very professional manner,

Appreciated