SR
Stephan R

1 reviews | Active since Apr 2016

21 Apr 2016, 10:03

Closed account Listed on ITC

I have been a client of Nedbank for years and is currently still a business client<br> In 2015 I decided to closed my savings account and use only the cheque account. I visited my Branched to close the account. To my knowledge you can not close an account if an amount is outstanding. Account was successful closed.<br> <br> To my shock I received my Credit report in the last week and notice that a default was listed. I visit my branched again and they said that the savings account was in a minus of R27 rand and the amount listed was a R1027.<br> <br> I received no call or letters or sms on this matter. We paid the outstanding amount to clear the default, still in process and await feedback from Headoffice to clear my name.<br> <br> I strongly believe that this is not legal to ad R1000 on a amount that was not overdue when closed of account<br> <br> I will also contact the banking regulator to bring this to there attention.

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Replies (1)
Nedbank
Nedbank's reply21 Apr 2016, 12:01
Official
Hello Stephanritter,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards
Client Experience Team