Closed account at Nedbank, but they didn't do it!

<p>I went to the Keywest Branch of nedbank on Saturday 27 may to clsoe my debit account. I was told to go outside withdraw the last R40.00 and then it will be done. Went back to the consultant. she realised that I had a Savings Pocket linked to my account. there was a few rands in the pocket, perhaps around R13.00.</p> <p> </p> <p>I said to her it is okay, don't worry about the money, please just close the account. She cancelled my internet access and distroyed my card. "All done" She said. I got an sms the tuesday after that stating that my account is in arrears. I called nedbank, they could see that the money was withdrawn and the account was NOT closed. They sent me back to the branch because they couldn't assist me. </p> <p> </p> <p>How is this possible? I do not have any card, accout number or proof that the account was closed, nor do I have time to go back to the branch. </p> <p> </p> <p>Now I understand why I bank with FNB - a proper bank.</p>