closed account

Good morning Mr Naicker We apologise for the delay in response , we had to escalate the matter to the necessary department and wait for feedback. We have received the following feedback : · There is no trading evident on this account to substantiate why this account should be re-opened.

· Client received inactive sms 1 on 28/07/2017, sms 2 on 31/07/2017, the closure letter was sent on 03/08/2017, sms 3 was sent 14/08/2017 and sms 4 was sent on 17/08/2017.

· The account then went into closure, where the client received sms 5 on 21/08/2017 informing of the account about to be closed and finally sms 6 on 23/08/2017 to confirm that the account is now closed.

· If medical records can be provided to confirm that the client was ill and also the period that he was ill, we will re-consider re-opening the account.

· But as it stands, sufficient communication was sent to the client, and the account conduct suggests that the business has not been trading since May 2017, therefore the account remains closed and the client can take the matter further should he wish to do so.

Kindly note that the request to re-open the account has been declined due to the fact that sufficient notice was given regarding the account closure , however Nedbank is willing to reconsider should there be Medical records supp**** that stipulate the period of illness as well . Should you not be in agreement with our findings , you may take our decision on review to the ombudsman for banking services , whose contact details are provided below : Postal Address The Ombudsman for Banking Services, PO Box 87056, Houghton, 2041 Street Address 34 & 36 Fricker Road, Ground Floor, 34 Fricker Road, Illovo, Johannesburg Telephone ***/ ********** or (International callers replace 011 with +27 11) Fax ********** or ********** E-mail ********** Regards

Silindile Mona Ngiba Client Service Resolution Manager | Client Experience | Nedbank Limited Third Floor, Nedbank Newtown Junction 141 Lilian Ngoyi Street Johannesburg 2001 South Africa PO Box 1144, Johannesburg 2000, South Africa T +27 (0)10 ********** F +27 (0)10 ********** @ ********** Website nedbank.co.za THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

From: SCOTTPROP HOLDINGS ********** Sent: 29 September 2017 10:02 AM To: Ngiba, S. (Silindile) ********** Subject: RE: Trust account closed - ********** 176080 - Business CIS ********** 96109 - *SCOTTPROP TRUST - Allocated to: Silindile Ngiba I have not received any feedback as of the last email.I will have no choice but to report this matter to higher authority. P.NAICKER Sent from my Samsung device

-------- Original message -------- From: "Ngiba, S. (Silindile)" ********** Date: 14/09/2017 12:26 (GMT+02:00) To: SCOTTPROP HOLDINGS ********** Subject: RE: Trust account closed - ********** 176080 - Business CIS ********** 96109 - *SCOTTPROP TRUST - Allocated to: Silindile Ngiba Good day Mr Naicker Trust that you are well . Apologies for the delayed response . The matter was escalated as per reference CCM ********** logged on 04/09 /2017. We will revert to you with feedback soonest . Regards

Silindile Mona Ngiba Client Service Resolution Manager | Client Experience | Nedbank Limited Third Floor, Nedbank Newtown Junction 141 Lilian Ngoyi Street Johannesburg 2001 South Africa PO Box 1144, Johannesburg 2000, South Africa T +27 (0)10 ********** F +27 (0)10 ********** @ ********** Website nedbank.co.za THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

From: SCOTTPROP HOLDINGS ********** Sent: 13 September 2017 11:19 AM To: Ngiba, S. (Silindile) ********** Subject: Re: Trust account closed - ********** 176080 - Business CIS ********** 96109 - *SCOTTPROP TRUST - Allocated to: Silindile Ngiba I have sent through the relevant information on two emails but I have had no feedback. P.NAICKER Sent from my Samsung device

-------- Original message -------- From: "Ngiba, S. (Silindile)" ********** Date: 30/08/2017 17:51 (GMT+02:00) To: ********** Subject: Trust account closed - ********** 176080 - Business CIS ********** 96109 - *SCOTTPROP TRUST - Allocated to: Silindile Ngiba Good day Mr Naicker

We acknowledge your email sent to client feedback, and thank you for affording us an opportunity to investigate this matter for and on your behalf.

Please note that we will require the account number for the account in question .

Please supply the account number so that we may attempt to assist you .

I have provided my contact details below for ease of reference and as your point of contact with regard to this matter.

Regards

Silindile Mona Ngiba Client Service Resolution Manager | Client Experience | Nedbank Limited Third Floor, Nedbank Newtown Junction 141 Lilian Ngoyi Street Johannesburg 2001 South Africa PO Box 1144, Johannesburg 2000, South Africa T +27 (0)10 ********** F +27 (0)10 ********** @ ********** Website nedbank.co.za THINK BEFORE YOU PRINT - At Nedbank we are committed to minimising our environmental impact and encourage the preservation of natural capital

From: SCOTTPROP HOLDINGS ********** Sent: 30 August 2017 04:21 AM To: Client Feedback Subject: Trust account closed - ********** 176080 - Business CIS ********** 96109 - *SCOTTPROP TRUST Good Morning i have just received an sms that my account has been closed. Please note that i have been ill for a while and did not have access to my phone to check my messages. Can you please re-open my account or I will take this matter further. (P.NAICKER Id ********** 176080) P.NAICKER ********** 744 Sent from my Samsung device

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******************** Nedbank disclaimer and confidentiality notice:

This email may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this email or all or some of the information contained therein, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this email is neither an offer or a solicitation to buy or sell any securities, investment products or other financial product or service, nor is it an official confirmation of any transaction or an official statement of Nedbank. Any views or opinions presented are solely those of the author and do not necessarily represent those of Nedbank. Nedbank Ltd Reg No ***.

The following link displays the names of the Nedbank Board of Directors and Company Secretary. [http://www.nedbank.co.za/terms/DirectorsNedbank.htm]

If you do not want to click on a link, please type the relevant address in your browser ********************

******************** Nedbank disclaimer and confidentiality notice:

This email may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this email or all or some of the information contained therein, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this email is neither an offer or a solicitation to buy or sell any securities, investment products or other financial product or service, nor is it an official confirmation of any transaction or an official statement of Nedbank. Any views or opinions presented are solely those of the author and do not necessarily represent those of Nedbank. Nedbank Ltd Reg No ***.

The following link displays the names of the Nedbank Board of Directors and Company Secretary. [http://www.nedbank.co.za/terms/DirectorsNedbank.htm]

If you do not want to click on a link, please type the relevant address in your browser ********************