Close of account and paid up letter

<p>Hi,</p> <p> </p> <p>On 25 of this month I went to Rosebank Nedbank branch to close to pay up my overdraft and close my current account. I was help my some lady who told me that she closed the account and I asked for proof of which she told me that they don't do letters, I have to request it from head office.</p> <p> </p> <p>I then called the head office of which I was given a runaround. Finaly I was told that my account was never closed and the will send it to the debt counseling to close it. I waited a week for a paid up letter and I never got it. I called on Friday and I was told the account was still not closed. I was told that they will escalate my query but I have to wait for 7 days.</p> <p> </p> <p>My debt review people even tried to contact Nedbank for that letter and there was no success.</p> <p> </p> <p>I just want someone to explain to me, how long does it take to close an account and how long do one have to wait to get a paid up letter.</p> <p> </p>