Close my Nedbank account due to poor service!

<p>For starters, Im not a difficult person. I just that we in South Africa are too used to bad service. Also, I have been a Nedbank client for about 15 years now, This morning my card got swallowed so I phoned the call center. I guy named&nbsp;*** answered, I then politely explained that my card got swallowed, he asked for my ID number, which I supp**** him with. He then asked for the card number on the card that just got swallowed! How do I explain that I don't have the number as the card is stuck in their ATM. After about 20 minutes of holding on for him to stop my card, I then got told that I will be paying for a new card, Regardless... (The SAME card that their ATM swallowed!!!)&nbsp;He said that I should take up my dispute with the branch. He then told me that Ill get my new card within 5 to 7 days, because of what THEY did. That is unacceptable. I put the phone down out of irritation as I was still holding on for him to look for a branch close to me... I am going to transfer my funds to my wife's bank account and close my Nedbank account. From there I will advise anyone not to EVER open a Nedbank account. Please do not ever contact me again! Thank you</p>