CLOSE MY ACCOUNT!!!

<p>I settled my personal loan with Nedbank in August 2018. I phoned the bank on 16 August 2018 to close the account and received the case number: ********** 4. I also phoned the paid up department on 31 August and requested for a paid up letter, which I never received. In October 2018, my account was debited with R674 because some smart individual and&nbsp;***&nbsp; somehow still wanted to charge me interest on an paid up loan. Five months later, the account is still open, and accruing interest. Every time I call I&rsquo;m transferred to the settlement department, then to paid up department, then back to client care. Every week I get calls from the sales people at Nedbank who want to offer me a new loan. How can I ever deal with Nedbank after this? Can someone please close this account and give me my paid up letter? I have all the names of the consultants I&rsquo;ve spoken to since August and the reference numbers. I&rsquo;m posting all of this information on Facebook and twitter until I get my account closed.</p>