Cloned Nedbank Card and bad service

On the 7 and 8th of July 2025 my card was cloned and use to buy online from Bash and Uber Eats.

I’ve reported it as soon as I saw it on the 10th of July and Nedbank took all the necessary info and told me they will report it and will come back to me. I’ve contact them twice since then about the outcome and yesterday I’ve phoned my Private banker’s Assistant at Nedbank Montana and she said that she will find out and come back to me. This morning I’ve received an email from the bank that they won’t refund me as they imp**** that I gave consent for the amount to be paid. I would never do such a thing and was really traumatised by this incident. What bothers me most is that I have to phone them to find out what’s going on. There was no reply after 2 emails send. Only after I’ve phone to ask what’s going on they send me the mail that I had to report it at the police station. They didn’t mentioned it to me when I went to the bank on the 10th to report it. They have tried again to get my detail and I’ve report that as well. If that is the way they treat their private clients thats with them for more than 15 years then I don’t know what to say.