Cloned Card - Money Withdrawn

Case / ***, 31 of July 2019, I was working and all of a sudden I get a withdrawal notification on my account of R1000,00 and yet I had my cards with me. I panicked a lot as that was the only amount I was left with to survive the month. I called the Call Centre advising them that someone is withdrawing my money and yet I have all my cards with me, how was that possible, shockingly it was, i always hear stories from people and I never thought this will ever happen to me, but yep it did. After calling Nedbank call Centre the Lady I spoke to blocked my cards and transferred my call to ***** Division. I spoke to Paul who was very helpful and understanding, and there and there he told me that he can see that it was a Cloned card, on my American Express. He advised me that the monies will be reversed back in to my account. On Monday 5 Aug I called again to check when the payment will be done, I spoke to Rackel who was also very helpful and she even left her desk to talk to the person in charge of my case Shina, who advised Rackel that she will call me back and advice before close of business. Rackel even offered that just in case if I don't get any feedback by 3 pm I must call back, but I didn't have to do that. Shina called me back but I was in a meeting I missed her call, but thereafter she sent a message advising me that the payment will be in my account today 06/08. And yes I got my ****** amount. Thank you Nedbank Team. I am very proud to be part of your customer. Keep up the good work, we really need such service in this crumbling world.