Client services? Non existent.

I went to my local branch a week ago to obtain statements from 2022 as I was being audited by SARS. To my horror, I was charged R50 per month, per statement ( over R600 ) in bank charges. I then emailed client feedback to request justification for these outrageous charges. Michael Mabika initially responded with a very flippant “refer to our pricing structure” which is not the answer I wanted. I have now emailed him THREE times for any follow up and received no reply. Despite messaging Nedbank through Facebook and receiving promises that he would still nothing. Nedbank is extremely ******** and lazy when it comes to customer service (as proven by the lack of response from its so called “client service manager”. It also proves that Nedbank simply can’t justify that excessive bank charge. Nedbank you are by the far the worst bank in customer service let down by your staff and your ignorance.