Client services live chat

Good day,

I am very disappointed with the poor client service I received this morning via the mobile app live chat with Siyabonga from the client service contact center.

I requested more information on the Debi check and gave him the description Sefako human Capital NP***JHB2 he gave me Altech contact number ***.

He called me cause he could not understand my request however was talking over me his tone I did not appreciate instead of listening to what I had to say he just talked away. I know Altech as a service provider what I want to know who is (Sefako human Capital NP***JHB2) debited my account if he took the time to listen it would have been resolved easily. Instead giving the poor explanation and example about Nedbank is the main company and under their umbrella they have credit card loans which is so not even relevant to my enquiry.

I managed to resolve it myself, I just needed Sefako human Capital NP***JHB2 contact details which you fail to provide.

Kind Regards,

Meagan Lucas