Client service rep unprofessional and condescending

Nedbank branch Mall of Africa. I came in to inquire about my investment account closed without my approval. The client service rep at the door spoke over me, and told me to listen to him - when I’m the one with an issue and requires a service. I believe he was the one who needed to listen to me and I explain my issue. Anywho, I explained that I was not given the information that I needed to fund the investment same that and I only deposited 24hrs later. I also don’t understand why he blamed the branch where I opened the account instead of helping. The guy is black, wearing glasses. I came to the branch 17 Jan 2026 @ 09:50