Client Loyalty has no credibility for Nedbank

I have been with Nedbank for years as a dedicated loyal client. There is no credibility being loyal to Nedbank, I like to talk to colleagues that they are incredible and assisting in understanding circumstances. This was until I approached them for a home loan, they declined my application automatically as if I was not even a client......... a brilliant consultant from Better Bonds named Quanita whose very exemplary in her field did her best with an arbitration. Nedbank provided me with only a 90 % bond, this was sad and I even contact their Homeloans Department and spoke to Senior Management, I spoke to a lady, she went to her line manager and still declined.

An amazing prayer and Lord answered our prayers, Believe it people, FNB rescued my family and gave us a 100% bond! My family now has a home because of First National Bank. So why would another bank provide it, but my own can not after years????????????

I received a call from Nedbank pertaining to a survey, the gentleman was apologetic and thats it????????

Nedbank should take care of their clientele accordingly or they will lose them especially the ones who show such loyalty. I believe such managers or senior personnel cannot make well informed decisions to assist their clientele of Nedbank. This is critical in terms of client retention business continuity. Especially when it comes to clients who maybe influential to industries. Hopefully this will change...............

Thumbs up FNB & Better Bonds.........