Client forced to DOUBLE payment for NEDBANK Fault

I took out a personal loan from Nedbank. On the application from it asks WHEN the deduction should take place. <br> I filled in that it needs to be deducted on the 2nd of the month ONLY as my pay comes from overseas and sometimes takes a day or two to clear.<br> <br> the consultant then also asked me when - i reiterated IT HAS TO BE ON THE 2nd of every month. <br> <br> during the month i called the Nedbank branch in Lifestyle mall centurion , just to confirm that the payment will ONLY of on the 2nd. They informed me that no they can't check for me i have to call the settlements department. i called them and spoke to a lady there , 20min on the phone later she said its sorted it will only be taken on the 2nd as arranged. BUT (here is the kicker) i have to call again in 5-7 working days just to check if it has been changed (ARE U KIDDING ME_ I HAVE TO CHECK THAT SHE DID HER JOB????) <br> <br> last night i received a text that Nedbank has deducted the money. So here i go again calling the NEDBANK SETTLEMENT DEPARTMENT - and all their consultant KYLE NAICKER can tell me - O - the consultant should have , , , to correct it they will deduct another installment from my account - 2 days after the previous deduction