Client Experience

<p>As I am new to having a home loan, currently with Nedbank, I communicated with Nedbank to find out more, not the home loan call centre or Castle Walk branch could advise me with this information, I then phone customer care and my query was taken down by a very friendly lady. I received and email from Scelo Thejane, a Resolution Manager to resubmit all my queries, now after spending the best of a morning via the phone and branch and clearly indicated my query with customer care , I reply with my case number to Scelo Thejane and to date have not have a reply, I really think Nedbank must review their communication s**** as this is coming from a Resolution Manager , if they don’t know how to communicate with customer , the poor people that work under them must have a real battle, </p> <p> </p>