Client are of no importance to Nedbank

I have been holding on to speak to a consultant at your call center for 21min,<br> <br> this is costing me time and money to sit and hold for a consultant to help for 21min. seeing as the bank can charge its clients for anything and everything can I send you my phone bill?<br> <br> I still have not been assisted, and the nonsense of all consultants are busy are all lies as your have at least 10 consultants that answer the phones to direct your calls?<br> <br> why not let them assist your clients. the worse service work I have ever had from nedbank, so bad that I am considering to change my bank after 11years.<br>