Clearly staff does not know what to do!

I've been back and fourth with nedbank transferring me and giving me numbers for my medxpress card that does not work. I have paid the account whilst under debt review and have been struggling for years to get hold of the department. Please can someone get hold of me to sort this out as the call centre keeps on giving me numbers that does not work this **** has been going on for 2 years! 2 freaking years to get some sort of resolution so I can get my clearance leterr but you guys are taking me on a round about and I'm fed up