AR
Andreas R
1 reviews | Active since Jan 2016
27 Jul 2022, 04:07
Claudine Moodley - Nedbank - Utterly ***********, uncaring.
NEDBANK Stuffed up my debit order payment from current account to my Amex. As a result they submitted a black mark to my otherwise spotless credit rating. This was in April. The Amex branch were so incapable, they couldn’t even supply a case no. Eventually I got in contact with the below person:
Claudine Moodley Client Services Manager | Executive Service Support | Client Experience | Nedbank Group Limited
She assured me, it would be resolved. I tried to apply for an overdraft today on a linked platinum accident and it was rejected, because Claudine Moodley DID NOT RESOLVE MY PROBLEM. She swept it under the rug.
I have never been so disgusted.
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Andreas R's updateReviewer Update
09 Sept 2022, 13:02UPDATE: Its now 09/09/2022. This debacle started in May.
American Express have done nothing about fixing the credit report they did. I actually received a call from Amex the other day....
Not to tell me its been fixed.. no no.. they wanted to offer me an additional 20K credit on my Amex. So, I am unable to get my overdraft at Nedbank (Irony), yet I can get another 20K on my Amex... Easy Peasy..
I have spoken to everyone possible. Its a waste.
Simply, I will NEVER increase my limit. I WILL pay OFF my AMEX. And I WILL CLOSE MY AMEX when its done.
American Express have done nothing about fixing the credit report they did. I actually received a call from Amex the other day....
Not to tell me its been fixed.. no no.. they wanted to offer me an additional 20K credit on my Amex. So, I am unable to get my overdraft at Nedbank (Irony), yet I can get another 20K on my Amex... Easy Peasy..
I have spoken to everyone possible. Its a waste.
Simply, I will NEVER increase my limit. I WILL pay OFF my AMEX. And I WILL CLOSE MY AMEX when its done.
AR
Andreas R's update09 Sept 2022, 13:02
Reviewer Update
UPDATE: Its now 09/09/2022. This debacle started in May.
American Express have done nothing about fixing the credit report they did. I actually received a call from Amex the other day....
Not to tell me its been fixed.. no no.. they wanted to offer me an additional 20K credit on my Amex. So, I am unable to get my overdraft at Nedbank (Irony), yet I can get another 20K on my Amex... Easy Peasy..
I have spoken to everyone possible. Its a waste.
Simply, I will NEVER increase my limit. I WILL pay OFF my AMEX. And I WILL CLOSE MY AMEX when its done.
American Express have done nothing about fixing the credit report they did. I actually received a call from Amex the other day....
Not to tell me its been fixed.. no no.. they wanted to offer me an additional 20K credit on my Amex. So, I am unable to get my overdraft at Nedbank (Irony), yet I can get another 20K on my Amex... Easy Peasy..
I have spoken to everyone possible. Its a waste.
Simply, I will NEVER increase my limit. I WILL pay OFF my AMEX. And I WILL CLOSE MY AMEX when its done.
AR
Andreas R's updateReviewer Update
02 Nov 2022, 06:54Date: 2 November 2022.
Situation: Neither Nedbank nor American Express have made any further effort to fix their error.
After speaking with Experian, who, BU the way, were extremely competent and knowledgeable. Made it clear. American Express, after realising that they had made the Mistake, JUST Thad to write to Experian and request the ark on my name was to be removed.
But they would not.
As a self employed IT consultant, I rely heavily on my credit rating.
I have lost 2 clients, as I couldn’t buy the equipment to support them.
And… most tragically, I will not be able to pay for my daughters LLB degree, that she has worked hard to get into at Wits. I see the sadness and joy leave her eyes. But she understands. Which is wrong.
Just this one thing has torn through my normal life, and hurt the ones Ii love.
I know this. I will not get resolution from Nedbank. They simply do not care. I have seen how other banks operate. Nedbank do not, they are about their bottom line.
I if I could offer anyone advice now! Go to FBB! They are fantastic! ABSA are also good!
But mark my words. If you come to Nedbank, they will be your bank. Until a certain level of care, perhaps empathy is required. And you will regret it.
Every tiger time I have written something on hello Peter, within 2 days I get a call from the company.
I haven’t heard a whisper from Nedbank. And not do I expect to.
I Would rate Nedbank, Amerasian Express and their staff the absolute Worst Financial Institution in Africa.
Situation: Neither Nedbank nor American Express have made any further effort to fix their error.
- It had now been 6 months. Due to Nedbank and American Express incompetence and clearly loess qualified than the other big banks. I still have this Experian mark against my !name.
- Claudine Moodley Who is apparently client services made no further effort to help
After speaking with Experian, who, BU the way, were extremely competent and knowledgeable. Made it clear. American Express, after realising that they had made the Mistake, JUST Thad to write to Experian and request the ark on my name was to be removed.
But they would not.
As a self employed IT consultant, I rely heavily on my credit rating.
I have lost 2 clients, as I couldn’t buy the equipment to support them.
And… most tragically, I will not be able to pay for my daughters LLB degree, that she has worked hard to get into at Wits. I see the sadness and joy leave her eyes. But she understands. Which is wrong.
Just this one thing has torn through my normal life, and hurt the ones Ii love.
I know this. I will not get resolution from Nedbank. They simply do not care. I have seen how other banks operate. Nedbank do not, they are about their bottom line.
I if I could offer anyone advice now! Go to FBB! They are fantastic! ABSA are also good!
But mark my words. If you come to Nedbank, they will be your bank. Until a certain level of care, perhaps empathy is required. And you will regret it.
Every tiger time I have written something on hello Peter, within 2 days I get a call from the company.
I haven’t heard a whisper from Nedbank. And not do I expect to.
I Would rate Nedbank, Amerasian Express and their staff the absolute Worst Financial Institution in Africa.
AR
Andreas R's update02 Nov 2022, 06:54
Reviewer Update
Date: 2 November 2022.
Situation: Neither Nedbank nor American Express have made any further effort to fix their error.
After speaking with Experian, who, BU the way, were extremely competent and knowledgeable. Made it clear. American Express, after realising that they had made the Mistake, JUST Thad to write to Experian and request the ark on my name was to be removed.
But they would not.
As a self employed IT consultant, I rely heavily on my credit rating.
I have lost 2 clients, as I couldn’t buy the equipment to support them.
And… most tragically, I will not be able to pay for my daughters LLB degree, that she has worked hard to get into at Wits. I see the sadness and joy leave her eyes. But she understands. Which is wrong.
Just this one thing has torn through my normal life, and hurt the ones Ii love.
I know this. I will not get resolution from Nedbank. They simply do not care. I have seen how other banks operate. Nedbank do not, they are about their bottom line.
I if I could offer anyone advice now! Go to FBB! They are fantastic! ABSA are also good!
But mark my words. If you come to Nedbank, they will be your bank. Until a certain level of care, perhaps empathy is required. And you will regret it.
Every tiger time I have written something on hello Peter, within 2 days I get a call from the company.
I haven’t heard a whisper from Nedbank. And not do I expect to.
I Would rate Nedbank, Amerasian Express and their staff the absolute Worst Financial Institution in Africa.
Situation: Neither Nedbank nor American Express have made any further effort to fix their error.
- It had now been 6 months. Due to Nedbank and American Express incompetence and clearly loess qualified than the other big banks. I still have this Experian mark against my !name.
- Claudine Moodley Who is apparently client services made no further effort to help
After speaking with Experian, who, BU the way, were extremely competent and knowledgeable. Made it clear. American Express, after realising that they had made the Mistake, JUST Thad to write to Experian and request the ark on my name was to be removed.
But they would not.
As a self employed IT consultant, I rely heavily on my credit rating.
I have lost 2 clients, as I couldn’t buy the equipment to support them.
And… most tragically, I will not be able to pay for my daughters LLB degree, that she has worked hard to get into at Wits. I see the sadness and joy leave her eyes. But she understands. Which is wrong.
Just this one thing has torn through my normal life, and hurt the ones Ii love.
I know this. I will not get resolution from Nedbank. They simply do not care. I have seen how other banks operate. Nedbank do not, they are about their bottom line.
I if I could offer anyone advice now! Go to FBB! They are fantastic! ABSA are also good!
But mark my words. If you come to Nedbank, they will be your bank. Until a certain level of care, perhaps empathy is required. And you will regret it.
Every tiger time I have written something on hello Peter, within 2 days I get a call from the company.
I haven’t heard a whisper from Nedbank. And not do I expect to.
I Would rate Nedbank, Amerasian Express and their staff the absolute Worst Financial Institution in Africa.