Claiming nightmares thanks to poor management and oversight

<p>A claim was registerd with nedbank insurance on the 06/ April/ 2017 with the claim numbers C ********** 75779 /C ********** 75780 with Tshepo Moreki who sent me claim forms to fill in which was done and send back by the 11/ April 2017, now in the interem i was infomed that due to a resultant damage claim being lodged an assesor would have to be send out which was also done very promptly, the claims consultant whom i was now dealing with was Sandesh Pamanundh, he then send me a email stating and i qoute "</p> <p>Good day,</p> <p>Thank you for your invoice, please find attached claim reimbur*****t forms. Kindly complete and return to me in order for settlement to commence.Thanking you"</p> <p>This was the second time the same forms that were fowarded were being requested for, i then took the liberty of calling and following up with the call center to only be informed that the assesor has not send through the report, who's fault is this, now the wooden floors are getting damaged even worse due to nedbank staff being unable to excute their duties even those call center team leaders who dont follow up for instance this agent's team leader was meant to call me back NB 198076, i have dealt with so many people for a whole month just to have my claim still pending. </p> <p> </p>