Claim status and Poor Comunucation

I called the insurance to report a storm claim (Wall collapsed) on Sunday the 30 April 2023. The assesor only came out on the 03 May 2023 to do an assesment. On the 05 May 2023 Nedbank contacted me rrgarding my claim and said they strugle to get hold of me and that the service provider will contact me shortly. I advised them that the service provider already came to my property to do an assesment. Since then, up to date (10 May 2023) I did not get any feedback from Nedbank insurance whether my claim was approved or not. Today (10 May 2023) I called Nedbank insurance to follow up on my claim, and I was informed that they are still assesing whether I have a valid claim or not, and that some claims might take up to 30 Days.

It now has been exactly 11 Days and I did not recieve any feedback as of yet.

I feel unsave to sleep at night and the urgency of the matter does not seem to bother Nedbank at all.