Claim number:*** Policy number P03PL***3: Nedbank insurance: Household content: 24/03/2025 I claim for my TV that is not showing pictures, they send someone to check tv

Claim number:*** Policy number P03PL***3: Nedbank insurance: Household content: 24/03/2025 I claim for my TV that is not showing pictures, they send someone to check tv. I emailed them on the 31March 2025, I emailed Lindiwe Mabunda, to check the progress, no response. I phoned them on the 1st April 2025. They told me only when I phoned them that my claim is not approved. If I didn't phone, I was going to wait forever. Do they care about their customers? I don't think so. I am very disappointed. Mhlangabezi Mxokozeli ***