Claim not paid

To whom it may concern

I had taken out a Nedbank Funeral Policy on the 20th of February 2020 and the first debit date was on the 25th of February 2020 i was then advised that I should wait for 6 months waiting period however the explaination between the person that was assisting me was not clear reason being I have paid 6 months premiums but when I had submitted a claim I was then advised otherwise.

The policy was taken at kwaMashu Nedbank branch the person that had assisted me had not advised me of any dates to me the only information that I was given was the 6 months premiums, when I had submitted a claim I was then told that it had not gone through because the deceased had passed away within the 6 months

I am unsatisfied as I have been a loyal Nedbank customer and I can no longer trust you anymore with my money and with my investments I will also be putting a formal complaint through Hello Peter so that such does not happen to someone else moving forward

Yours sincerely Mr Nsikelelo Mkhize