Claim
On the 15th of June I called Nedgroup insurance company regarding a faulty geyser as I took a bond with Nedbank. The following day on the 16th they sent a plumber who took pictures and said I will have to get a replacement as its leaking. Friday the 19th I called again asking for an update the agent I spoke to by the name of Musa said the report on their system says I needed a wire connection from the geyser to the house and I had said I will find a plumber myself to do that. Why would I ask the insurance to send a plumber if I have one?
Saturday the 20th they sent another plumber after realizing the amateurs they work with as plumbers didnt do a proper job, that second plumber said the same thing about a geyser replacement.Monday the 22nd the plumber was to send a quotation to FOGI the company working with nedbank, I called the call center agent said no quotation has been sent the next day 23 June I got an email talking about ammended of policy which I didnt ask for and don’t know the reason of that ammended. 24 June I spoke to about 5 people Musa,Nqobile, Zininzi, Sma and Lerato whom were all directing me to different departments and keeping me waiting for over 30min. The last person I spoke to Lerato said she has contacted the plumbers again and asked for the quotation will call the next day to confirm if they received it.
25 June Lerato calls to tell me I have a low pressured geyser that the company doesnt cover ontop of the excess of R2000 if they replace the low pressured one I will have to add an amount of R4000+ she is not sure or Nedbank has to give me the cash value of the geyser I currently have and find myself a geyser and a plumber.
How can they cover everything and suddenly dont cover the geyser I have. They sent their people to evaluate the house before I moved in and saw what is in this bond now refer to as a low pressured geyser Im no plumber to know whether its low or high pressured solar geyser. The experience has been pathetic every agent says a different thing and they are trying so hard to not replace my geyser. Its winter and I dont have hot water they are just ******** who change policies when they have to pay. Im so annoyed and want my geyser fixed without the stories.
NEDBANK INSURANCE COMPANY IS SO INSENSITIVE!!!!