CIS profile issues

This is more an issue of someone please fix it than a complaint. <br> <br> I have got a problem logging onto my greenbacks and myfinaciallife due to there being two profiles for me on the (CIS) (main banking system). Now due to this i cannot use these products. I was told buy customer support that i need to go to the branch to get them to merge the two or delete the old one. The branch says they cannot delete of merge the two but tried changing the cell number to my new number on the old profile. This just made the problem worse.<br> <br> Please can this be resolved ASAP as i want to make use of the products. Why was a new profile created for me if i had an old profile. Please fix this, i am tired of speaking to everyone and no-one being able to sort it out.