Circus been run at Nedbank Credit Card

I cannot believe the incompetence of Nedbank C/C. I app**** for a Credit limit increase on the 12/09/2024. Can you believe I still have not received an answer. Firstly, when uploading docs via the Money App, forget about it, even though the documents are within the limits and file types- it just refuses to upload.

I then email all the required documents to myapplication@nedbank,co.za, there is no urgency given or they just don't care about turnaround times. I call in and ask what is happening to the application, and instead of been assisted, I'm told to just wait for a response. On Friday (13/09) I finally get a response back and it is to send through bank stats, after I HAD ALREADY DONE THAT!!! Nonetheless, I send the docs in again and no response yet again. I call in and speak to Faziela and I'm told that the incorrect email address was used EVEN THOUGH the email received asking for docs states the email to be used.

I have now sent documents to both *** and *** and I NEED AN OUTCOME.

IT SURELY CANNOT TAKE 5 DAYS FOR A SIMPLE APPROVAL OR DECLINE ON A STUPID LIMIT INCREASE.

Get your damn act together Nedbank, you are handling people's MONEY, not flippen running a creche!