Children with no clue.

You have to have the worst customer helpline, I phone in and voice prompt to help with regards to account (error you've made), to be put on hold but instead back to voice prompts, then speaking to a different person who says to me they need to put me hold to access my information and then transfer me to someone else, whom I give my details again and they wanna put me on hold to "access" my details again, but I get sent back to voice prompts. Eventually I get a hold of someone and to be told the exact same thing again but transferred to someone who eventually helps me. A professional banking institution that cant even direct you or assist you. I get told a whole story about automation messages and how my debit order date will be changed AGAIN! Last time I called in and sorted this out, you told me over the phone my account will have a message stating I dont ever want to change the debit order date yet we back to square 1. Oh and I get told im in arrears when im clearly not as they stated with me being a client for over 30 years, I havent missed 1 debit order or payment. So clearly a mess up on their part. Nedbank are you running a street shop with our money or whats going on? Even those people who run those street shops are more clued up then your service team. I called in the morning and finished the call around 8.42am and still awaiting confirmation and the follow up. You are so badly organized I bet you couldn't organize a drink up in a brewery.