rR
rial R

1 reviews | Active since May 2016

25 May 2016, 05:20

Childish, Lazy and Rude Financial Planner

<p>Yesterday I went to Clearwater's Nedbank just to ask them to send some original documents to my personal banker in Irene, through their bank mail. I sat for 26 minutes waiting to be helped eventhough the TV screne said I will be the next client served. I then asked this man, namely Robert de Kramer, if he can just help me to send these documents away. Long story short, he then went to a lady to look up my personal banker's physical address. Whilst standing and waiting for her information, this man asked me if I know how my personal banker look? I said, NO and his reply was as if i am stupid for not knowing how she looks. Then he even said to his colleuge that my personal banker is *****ing clients for them! Please, how childish. Just because I moved to Roodepoort 8 months ago, now I need change my business to their branch!!! He also had alot to say about just adding my documents to their bank mail...as if this would be the end of the world. When I said, rather give me the documents and I'll ask someone else to help me, then suddenly he changed his attitude. This behavior is unexceptable!!! Truly for a grown man to go on like a little 12 year girl and then not even to mention that his job is to help clients!!! Robert de Kramer, I will keep my business in Centurion, now even MORE than before!!!</p>

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Replies (2)
Nedbank
Nedbank's reply25 May 2016, 06:10
Official

Dear Maryke,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

rR
rial R's update26 May 2016, 12:38
Reviewer Update
Dear Nedbank, Thank you for your understanding and speedy service regarding this horrible experience. Please know, that even though I had a bad experience, it didn't change my positive view of Nedbank per se. Kind Regards, Maryke