cheque acc charges on ***5

spoke to Mandisa who was very rude when i was asking why money was disappearing in my acc but she was running around as if she does not know what she was talking off when i probed futher she got irritated and told me that she is gonna keep quite so that i speak alone,apparently she reporting to Mr Surazan Modley.. i need the recording of the conversation as calls are recorded.and my money should be into my acc as i understand cheque acc charge you at the end of the month i get paid on the 31 its only the 21